FAQs
Frequently Asked Questions – Palace of Fashion
Welcome to the Palace of Fashion FAQ page! Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us!
1. What is the processing time for orders?
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking details once your order has been shipped.
2. Do you ship internationally?
Currently, we only ship to the United States. We are working on expanding our international shipping options, so please check back soon for updates!
3. How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking to update in the carrier’s system.
4. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- Debit Cards
- PayPal
Payments are securely processed, and we do not store any of your payment information.
5. Can I cancel or modify my order after it’s been placed?
Orders are processed quickly, so we are unable to modify or cancel an order once it has been placed. Please double-check all order details before completing your purchase. If you need assistance, please reach out to us as soon as possible, and we will do our best to assist.
6. What is your return and refund policy?
We accept returns within 30 days of purchase for eligible items. Products must be in original condition with tags attached. For more details, please refer to our Return & Refund Policy page.
7. How do I return an item?
To return an item, please contact us via email at myproductpalace.com@gmail.com or by phone at +1 251-263-0796 to request a return authorization. Once your return is approved, we will provide instructions on how to proceed.
8. Do you offer gift cards?
Currently, we do not offer gift cards, but please check our website periodically for updates on new offerings.
9. How can I contact customer support?
If you need assistance or have questions, feel free to reach out to us:
- Email: myproductpalace.com@gmail.com
- Phone: +1 251-263-0796
- Physical Address: 2332 Meeting Street Road, North Charleston, SC 29405, United States
Our customer service team is here to help and will respond to inquiries as quickly as possible.
10. Are the prices on your website inclusive of taxes?
The prices listed on our website are exclusive of taxes. The final tax amount will be calculated at checkout based on your shipping address.
11. Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping or special packaging, but we are considering these options for the future. Stay tuned for updates!
12. What if my order is missing or damaged?
If your order is missing or arrives damaged, please contact us within 7 days of delivery with photos of the damaged items, and we will resolve the issue as quickly as possible, either with a refund, replacement, or store credit.